We're awake too
Talk to us.
Questions about the mask, your order or a return. A real person reads every message.
Asked most often.
The quickest answers, before you write to us.
Where is my order?
Every order is tracked, and we email you a tracking link as soon as it leaves the warehouse. Current dispatch and delivery timings are shown on our delivery policy page.
How do I return something?
Sleep in it for 30 nights. If it is not for you, message us here and we will arrange a full refund.
Can I change my order?
If it has not shipped yet, send us your order number and we will sort it. Once it is with the courier we will help you return it instead.
My mask will not pair.
Charge it fully, then forget the device in your phone's Bluetooth settings and pair it again. If it still will not connect, message us and we will replace it.
Sleep on it for 30 nights.
If it doesn't change how you fall asleep, send it back and we'll refund you in full.
See the mask